Reel Logo Socks

Return Guidelines

• If you'd like to make a return,  please email info@acidrap.com within seven (7) days of the delivery date to start the return process.

• Apparel must be unworn, unwashed, free of scent, hair, and in its original packaging.

• Sale, clearance, and limited edition items and merchandise purchased at live events are NOT eligible for a refund.

• All music purchases must be returned unopened and in their original packaging.

• Shipping costs for returns are the responsibility of the customer. You will receive a product refund (not including shipping) once we get the item(s) back and confirm it's in re-sellable condition.

Exchanges

• We do not offer exchanges due to high demand and varying stock levels. Please place an entirely new order for any new or alternate items that you would like.

Defective/Wrong Item Received

• ONLY defective or wrong items received are eligible for replacement. We take every measure to protect items during shipping. Therefore, we don't assume responsibility for items damaged during transit, including jewel cases. Cracked jewel cases are not considered defective. If you need to make an exchange, please follow the same steps for making a return in the RETURN POLICY above. 

Submitting a Return

• Ship the item back to us in the original shipping packaging. 

• Include a print-out of your original order form and a copy of your email correspondence with customer service so we can reference your order once we receive the returned merchandise.

• Once we receive the package, we will confirm refund eligibility and issue a refund to the original payment method within ten (10) business days.

• Be sure to obtain a tracking number for your package. We aren't responsible for rogue packages – please return all items with a valid tracking number.

Please send returns to:

Reel Life Productions
7097 Bloomington Avenue
Minneapolis, MN 55407